Terms and Conditions

These Terms explain how we collect, use, and protect your personal data, along with your rights and responsibilities when accessing or using our ISO Courses, ensuring transparency and compliance with relevant data protection laws.

 

Who are we?

Pentagon Leisure (Services) Ltd (hereinafter referred to as the “Company”, “we”, “us”, or “our”) specialises in providing professional training courses. The Company is committed to safeguarding personal data and strictly adheres to the European Union General Data Protection Regulation (GDPR). Prospective clients are advised to thoroughly review our Terms and Conditions in conjunction with our Privacy Policy prior to making any purchases.

 

What do we Collect?

We collect personal and technical data to provide our ISO Courses effectively.

• This includes your first and last name, email address, postal address, and telephone number. This information is collected to accurately respond to your enquiries and assist in selecting appropriate training courses.
• We collect the necessary billing details required to process payments when a purchase is made. The Company does not retain or store payment information after transactions are completed.

For delegates pursuing career advancement through Apprenticeships or further education programmes, we may collect additional personal data required to secure funding or comply with statutory, legal, or government scheme requirements. Delegates will be informed clearly when such data collection occurs.

Additionally, personal data obtained through direct communications regarding the provision of services via email, post, or telephone is securely stored. Information about visitors to our website is collected in accordance with our Cookies Policy.

The Company does not share training-related or personal data with third-party organisations or your employer without explicit consent, except where required by examination bodies as part of delivering our services, such as exam registration.

Should you wish to withdraw consent for marketing communications, you may unsubscribe by clicking “unsubscribe” in our formal marketing emails or by submitting your request on our “Unsubscribe Me” page.

Use of Data Collected

The primary purpose of collecting and processing your personal data is to deliver our services to you effectively. Additional purposes include:

·       Responding to information requests

·       Maintaining user accounts on our website

·       Processing bookings and payments

·       Efficiently responding to enquiries

·       Providing details about other relevant products and services based on communication preferences

·       Meeting contractual obligations

·       Acting on your behalf to secure third-party funding where appropriate

·       Facilitating service delivery through external providers or third-party entities

·       Notifying you of relevant changes to our website and/or services

·       Informing you about similar products or services that might interest you

·       Transferring necessary data to examination institutes (e.g., Global Certification Board (GCB) ) to facilitate examinations

 

Lawful Basis for Processing Data

There are three lawful grounds under which we process your personal data:

·       Contractual Obligation – When you book a course or make an enquiry, we process your details to deliver the agreed services. This includes registration, payment processing, course delivery, certification, and post-course support.

·       Legitimate Interest – We may use your data to offer related training, improve our training, and personalise your learning experience. We do so only when it benefits you and respects your privacy.

·       Consent – If you explicitly agree, we will contact you via your preferred channels for relevant updates, promotional content, or continued learning opportunities. You may withdraw this consent at any time.

 

Direct Marketing

We may send promotional emails or messages about ISO Training, events, or special offers if you opt in.

·       Marketing content will always relate to your interests or previous engagement.

·       You can update preferences or unsubscribe at any time.

We use your data responsibly to provide only relevant updates. All communications respect your choices and follow applicable privacy regulations. Our goal is to inform you, not overwhelm you.

 

Consent

By providing your personal information, you consent to its collection and use as described. You may withdraw your consent at any time, and we will stop processing your data for the specified purpose immediately.