ISO 20000 Internal Auditor Training
Develop core auditing skills for IT service management systems. This course trains learners to conduct internal audits based on ISO 20000, helping organisations assess service performance, ensure compliance, and support continual improvement in ITSM practices.
ISO 20000 Internal Auditor Training Course is accredited by global certification board
- Uncompromising Quality Standards Accreditation backed by rigorous global benchmarks.
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Career-Defining Credibility
Credentials that lead to interviews, promotions and mobility.
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Designed With Industry Insight
Trainings based on evolving market demands.
ISO 20000 Internal Auditor Training Overview
The ISO 20000 Internal Auditor Course provides practical training in auditing IT service management systems. Learners gain the skills to assess ISO 20000 compliance, identify service delivery gaps, and support continual improvement through structured internal audit practices.
Key Topics Covered
Introduction to ISO 20000: Terms, structure, and audit relevance
Internal Audit Planning: Defining objectives, scope, and audit criteria
Audit Execution: Interviews, observations, and evidence gathering
Audit Reporting: Non-conformity identification and documentation
Audit Follow-up: Corrective actions and service improvement
Course Benefits
Recognised Skillset: Demonstrates ability to audit ITSM systems internally
Professional Growth: Ideal for IT Auditors, Service Analysts, and QA Professionals
Interactive Training: Includes real-world audit simulations and reporting exercises
Compliance Support: Strengthens internal conformance with ISO 20000 standards
The ISO 20000 Internal Auditor Course is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. Here are the professionals who will benefit from attending this course:
Audit Managers
IT Service Managers
Service Delivery Managers
IT Consultants
Risk Managers
IT Auditors
Quality Assurance Professionals
ISO 20000 Internal Auditor Training Outline
Module 1: Information Technology Service Management (ITSM)
Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting
Module 2: Introduction and Background to ISO/IEC 20000
What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts
Module 3: Scope
General
Application
Module 4: Terms and Definitions
Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management
Module 5: Context of the Organisation
Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System
Module 6: Introduction to Auditing
Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing
Module 7: Auditing Roles and Principles
Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports
Module 8: Responsibilities of the Auditor
Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organisation
Module 9: Skills and Competencies of an Internal Auditor
Personal Attributes
Skills
Knowledge
Module 10: Purpose of Internal Auditing
Detection
Sampling for Auditors
Nonconformities
Agreeing Nonconformities
Categorise Nonconformities
Protection and Prevention
Corrective Action
Checking Corrective Action
Listing of Corrective Actions Requests
Module 11: Leadership
Leadership and Commitment
Policy
Organisational Roles, Responsibilities, and Authorities
Module 12: Planning
Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System
Module 13: Support of the Service Management System
Resources
Competence
Awareness
Communication
Documented Information
Knowledge
What You’ll Learn in this Course
By the end of the course, learners will be able to:
Conduct internal audits of ISO 20000 service management systems
Evaluate service performance against ISO 20000 requirements
Document audit findings and recommend corrective actions
Support audit readiness and ongoing service improvement
Contribute to ITSM governance and compliance efforts
What’s Included
ISO 20000 Internal Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Internal Auditor Certificate
Digital Delegate Pack
ISO 20000 Internal Auditor Training Exam Details
To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:
Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book
Individual Training
Boost your expertise with our Individual Training, tailored for professionals seeking ISO knowledge at their own pace. Learn core standards, industry best practices, and implementation skills from certified experts.
Corporate Training
Empower your teams with our Corporate Training solutions, designed to align ISO standards with your organisational goals. Ensure compliance, boost efficiency, and build a culture of continuous improvement across your workforce.
Our Upcoming Sessions
- Online Instructor-Led
- Online Self-Paced
- Classroom
- Onsite
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85%Learners begin roles in quality assurance, compliance, or audit after completing our ISO Courses
90% Compliance Readiness
Organisations report enhanced operational efficiency and preparedness following our ISO Training for employees
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Manufacturing and Production
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Energy and Utilities
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Construction and Infrastructure
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Waste Management and Recycling
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Information Technology and Information Security
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Public Sector and Environmental Services
Our Immersive Learning Solution
Hands-On Learning Experience
Engage with real-world scenarios, interactive tasks, and simulations that bridge theory and practical application.
Expert-Led Delivery
Learn from seasoned professionals with deep industry experience and insight into ISO standards and beyond.
Flexible Learning Formats
Choose from Online Instructor-Led, Online Self-Paced, or Classroom sessions designed to suit your pace and preferences.
Customised Content
Training aligned with your sector, goals, and challenges, ensuring relevant, targeted learning every time.
Advance Your Career Through Meaningful Learning Experiences.
Because real growth begins with the right training
Empowering Growth with Tailored Training Solutions
We help organisations equip their teams with the skills and knowledge needed to consistently meet industry standards. Our corporate training is designed around your specific operational goals, ensuring alignment with the ISO framework.
With a strong focus on real-world application and measurable outcomes, each session drives practical capability and lasting improvement. By fostering standard-driven performance across all levels, we empower your workforce to contribute confidently and consistently to organisational success.
- Delivered by industry-certified trainers with hands-on experience
- Custom content aligned to your sector, standards, and strategy
- Flexible formats, including on-site, virtual, or blended, to suit your teams
On-Demand Access
Custom and Scalable Solutions
24x7 Support
Feedback From Our Clients
The ISO 9001 Internal Auditor Training gave me practical insight into quality systems and how to apply audit techniques effectively. The sessions were clear and approachable, even without prior auditing experience. I now feel confident reviewing documentation, identifying nonconformities, and contributing to continuous improvement. The real-world examples and audit scenarios helped me understand the practical side of compliance and how it fits into our daily operations.
Completing the ISO 45001 Foundation Training provided me with a solid understanding of occupational health and safety standards. The training clarified legal requirements, hazard identification, and risk control measures. I’ve applied this knowledge to improve our incident response protocols and reinforce safety culture within the team. It’s also made me more effective at communicating compliance expectations and supporting ongoing H&S initiatives.
The ISO 22301 Foundation Training helped deepen my knowledge of business continuity planning and risk preparedness. The course content was practical and focused on real implementation challenges, which I could immediately relate to my role. I now play a more active part in reviewing continuity plans and coordinating recovery strategies. The training has improved how we manage operational risks and strengthened our overall resilience.
I registered my team in the ISO 9001 Lead Implementer Training, and the improvements were visible right away. The training gave us the tools to standardise workflows, enhance documentation, and build a consistent quality management system. The team has taken ownership of processes and is now more proactive in identifying areas for improvement. It’s significantly enhanced how we align with best practices and deliver results with greater reliability.
Our team participated in the ISO 45001 Lead Auditor Training to reinforce our internal safety and compliance framework. The training not only improved our auditing skills but also helped us critically assess our workplace health and safety practices. We’ve since implemented stronger controls and improved reporting structures. The shift in awareness and engagement has been very positive, especially in high-risk areas.
Frequently Asked Questions
What is the ISO 20000 Internal Auditor Course about?
This course provides hands-on training to audit IT service management systems. Learners gain the skills to assess ISO 20000 compliance, report findings, and contribute to service quality improvement within an ITSM framework.
Do I need prior experience before taking this course?
Some knowledge of IT service management or ISO 20000 is recommended. This background supports a better understanding of audit processes, service performance metrics, and audit reporting techniques.
Who should attend this course?
This course is ideal for IT Auditors, Service Analysts, Compliance Officers, and professionals responsible for conducting internal audits within a structured IT service management system.
Does the course include real-world audit scenarios?
Yes, the course includes audit simulations, case-based discussions, and exercises that prepare learners to perform effective internal audits in line with ISO 20000.
What is the duration of the ISO 20000 Internal Auditor Course?
The course is delivered in 2 days and includes instructor-led training, audit planning tasks, evidence review exercises, and structured audit reporting practice.
