ISO 21001 Lead Auditor Training

The ISO 21001 Lead Auditor Course provides professionals with the skills to assess and improve educational institutions’ management systems. It is ideal for professionals who want to conduct audits aligned with ISO 21001. The course ensures that audits drive improvement in teaching quality, governance, and learner outcomes.

Key Topics Covered

• ISO 21001 Audit Process: Full audit cycle planning, execution, and follow-up.
• Clause Interpretation: In-depth understanding of standard clauses.
• Audit Techniques: Interviews, sampling, and nonconformity identification.
• Reporting Skills: Writing objective and evidence-based audit reports.

Course Benefits

• Lead with Confidence: Learn to guide audit teams and evaluate adherence to educational standards.
• Enhance Learning Quality: Support educational improvement and stakeholder satisfaction
• Build International Credentials: Gain a recognised qualification for global education roles
• Promote Sustainable Governance: Help institutions align with strategic quality goals

This course is ideal for professionals working in education or quality roles who are responsible for audits or regulatory assurance activities.

• Quality Managers
• Internal Auditors
• Lead Auditors
• ISO Consultants
• Regulatory Officers
• Educational Administrators
• Educators

Module 1: Introduction to ISO 21001

• Introduction
• Scope
• Terms and Definitions

Module 2: Educational Management

• What is Educational Management?
• Need of Educational Management
• Nature of Educational Management
• Principles of Educational Management
• Characteristics of Good Management

Module 3: Process of Educational Management

• Educational Management as a Process
• Planning
• Organising
• Directing
• Controlling
• Evaluating

Module 4: Management at Different Levels

• Characteristics of Institutional Plan
• Aims and Objectives of Institutional Planning
• Management at Elementary Level Education
• Management at Secondary Level Education
• Management at Higher Level Education
• Records, Lesson Plan, Laboratory, and Library
• Role of Head in School or College Activities

Module 5: SWOT Analysis

• Introduction to SWOT Analysis
• SWOT: Essential Tool for Strategic Planning
• Application of SWOT Analysis in Formulating Strategies
• Pros and Cons of Using SWOT in Strategic Planning

Module 6: Internal Audit

• What is an Internal Audit?
• Importance of Internal Audits
• Types of Internal Audit
• Internal Audit Vs External Audit
• Internal Audit Process
• 5 C’s
• Internal Auditor Responsibilities

Module 7: Internal Auditing of an Educational Institute

• Internal Audit Procedures
• Fund Balances
• Liabilities
• Assets
• Internal Auditor’s Role in Corporate Governance

Module 8: Context of the Organisation

• Organisation and Its Context
• Needs and Expectations of Interested Parties
• Scope of the Management System for Educational Organisations
• Educational Organisation Management System (EOMS)

Module 9: Leadership

• Leadership and Commitment
• General
• Focus on Learners and Other Beneficiaries
• Additional Requirements for Special Needs Education
• Policy
• Developing the Policy
• Communicating the Policy
• Organisational Roles, Responsibilities, and Authorities

Module 10: PDCA Approach

• What is the Plan-Do-Check-Act (PDCA) Cycle?
• PDCA Cycle to Assure Quality in Leadership Education
• Quality Improvement of Leadership Education Programme
• Continuous and Gradual Quality Improvement and Goal Attainment Level

Module 11: Risk Based Thinking

• Importance of Risk Based Thinking
• Threats and Opportunities
• Benefits of Risk-Based Thinking
• Technical Tools that will Help with Mitigating Risk

Module 12: Planning

• Actions to Address Risks and Opportunities
• Educational Organisation Objectives and Planning to Achieve Them
• Planning of Changes

Module 13: Support

• Resources
• General
• Human Resources
• Facilities
• Environment for the Operation of Educational Processes
• Monitoring and Measuring Resources
• Organisational Knowledge
• Competence
• Awareness
• Communication
• Communication Purposes
• Communication Arrangements
• Documented Information
• Creating and Updating
• Control of Documented Information

Module 14: Operation

• Operational Planning and Control
• Requirements for the Educational Products and Services
• Design and Development of the Educational Products and Services
• Control of Externally Provided Processes, Products, and Services
• Delivery of the Educational Products and Services
• Release of the Educational Products and Services
• Control of the Educational Nonconforming Outputs

Module 15: Measurement and Evaluation in Education

• Introduction to Measurement
• Types of Measurement
• Characteristics of Good Measurement Tool
• Nature of Educational Measurement and Evaluation
• Characteristics of Evaluation
• Evaluation from Educational Angle
• Measurement Methods
• Need for Measurement and Evaluation in Education

Module 16: Performance Evaluation

• Monitoring, Measurement, Analysis and Evaluation
• Satisfaction of Learners, Other Beneficiaries and Staff
• Other Monitoring and Measuring Needs
• Methods for Monitoring, Measurement, Analysis, and Evaluation
• Analysis and Evaluation
• Internal Audit
• Management Review
• Management Review Inputs
• Management Review Outputs

Module 17: On-Site Audit Process

• Audit Team Preparation Meeting
• Opening Meeting       
• Orientation Tour
• Detailed Evaluation     
• Management Interviews
• Worker Interviews     
• Analysis of Findings
• Daily Wrap Up Meetings
• Closing Meeting           

Module 18: Conduct Academic and Administrative Audit (AAA)

• Introduction to Academic and Administrative Audit
• Aim of Academic and Administrative Audit (AAA)
• Steps to Conduct an Academic and Administrative Audit (AAA)

Module 19: Audit Report

• Contents of an Audit Report
• Opinion in an Audit Report
• Emphasis of Matter Paragraph in an Audit Report
• Best Practices for Writing a Digestible Audit Report

Module 20: Improvement

• Nonconformity and Corrective Action
• Continual Improvement
• Opportunities for Improvement

By the end of the Course, you will be able to:

• Plan, lead, and report on ISO 21001 audits
• Evaluate EOMS performance using structured methods
• Assess alignment with learner-focused objectives and policies
• Communicate findings and support corrective action
• Drive continuous improvement across educational systems

To achieve the ISO 21001 Lead Auditor Training, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 

• Total Questions: 30 

• Total Marks: 30 Marks 

• Pass Mark: 50%, or 15/30 Marks 

• Duration: 40 Minutes 

• Open Book/Closed Book: Closed Book