ISO 17065 Training

The ISO 17065 course offers comprehensive training for professionals working with or within certification bodies. Based on ISO 17065, this standard outlines the principles and requirements needed to operate a competent, consistent, and impartial product, process, or service certification system. It is essential for ensuring transparency, stakeholder trust, and market access. This course is ideal for assessors, certification managers, compliance officers, and quality assurance professionals.

Key Topics Covered 

• Introduction to ISO 17065: Scope, objectives, and relevance in third-party certification 

• Impartiality and Competence: Managing conflicts of interest and demonstrating technical competence 

• Certification Process Requirements: Structuring application, evaluation, review, decision-making, and surveillance 

• Management Systems: Documenting procedures and ensuring continual improvement within the certifying body 

Course Benefits 

• Credibility in Certification: Build global recognition for your conformity assessment services  

• Regulatory Compliance: Align with accreditation body requirements and industry expectations 

• Market Trust: Improve stakeholder confidence through fair, transparent certification 

• Operational Excellence: Enhance consistency and reduce risk across certification processes 

This course is designed for professionals involved in or overseeing conformity assessment activities, such as: 

• Certification Body Personnel 

• Quality Managers 

• Technical Experts and Auditors 

• Accreditation Consultants 

• Regulatory Compliance Professionals 

• Product and Process Certification Coordinators

Module 1: Introduction

• Scope
• Normative References
• Terms and Definitions

Module 2: General Requirements

• Legal and Contractual Matters
• Management of Impartiality
• Liability and Financing
• Non-Discriminatory Conditions
• Confidentiality
• Publicly Available Information

Module 3: Structural Requirements

• Organisational Structure and Top Management
• Mechanism for Safeguarding Impartiality

Module 4: Resource Requirements

• Certification Body Personnel
• Resources for Evaluation

Module 5: Process Requirements

• General
• Application
• Application Review
• Evaluation
• Review
• Certification Decision
• Certification Documentation
• Directory of Certified Products
• Surveillance
• Changes Affecting Certification
• Termination, Reduction, Suspension or Withdrawal of Certification
• Records
• Complaints and Appeals

Module 6: Management System Requirements

• Options
• General Management System Documentation (Option A)
• Control of Documents (Option A)
• Control of Records (Option A)
• Management Review (Option A)
• Internal Audits (Option A)
• Corrective Actions (Option A)
• Preventive Actions (Option A)

By the end of the course, learners will be able to: 

• Understand the framework and key clauses of ISO 17065
• Establish a certification process that ensures fairness and transparency
• Maintain records, confidentiality, and impartiality in assessments
• Improve trust among regulators, clients, and end-users
• Support accreditation and regulatory recognition for certification bodies

To achieve the ISO 17065 Certification, candidates will need to sit for an examination. The exam format is as follows:  

• Question Type: Multiple Choice  

• Total Questions: 30  

• Total Marks: 30 Marks  

• Pass Mark: 50%, or 15/30 Marks  

• Duration: 40 Minutes