ISO 22320 Training
Enhance your organisation’s ability to respond effectively to crises. This course introduces ISO 22320, the international guideline for structured and coordinated emergency management.
ISO 22320 Training Course is accredited by global certification board
- Uncompromising Quality Standards Accreditation backed by rigorous global benchmarks.
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Career-Defining Credibility
Credentials that lead to interviews, promotions and mobility.
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Designed With Industry Insight
Trainings based on evolving market demands.
ISO 22320 Training Overview
The ISO 22320 training course offers comprehensive guidance on managing emergencies and improving public and organisational safety during crises. Based on ISO 22320:2018, this course equips delegates with the principles, processes, and coordination mechanisms necessary to ensure an effective response to emergencies, including natural disasters, cyber-attacks, health crises, and other disruptions. Ideal for emergency planners, business continuity professionals, and public safety teams, this course focuses on readiness, communication, and command structures.
Key Topics Covered
Introduction to ISO 22320: Structure, scope, and key elements of emergency management
Incident Response Structure: Establishing leadership, roles, and responsibilities during a crisis
Information and Communication: Ensuring timely, accurate, and trusted communication across stakeholders
Resource and Coordination Planning: Mobilising people, technology, and logistics for efficient emergency response
Course Benefits
Improved Crisis Response: Respond rapidly and effectively to emergencies of any scale
Enhanced Coordination: Align internal and external teams under a unified command structure
Public Trust and Safety: Ensure transparency and confidence in response activities
Strategic Preparedness: Support business continuity and disaster recovery planning
This course is ideal for professionals involved in crisis preparedness, response, or resilience planning, including:
Emergency and Disaster Managers
Business Continuity Professionals
Public Safety and Government Officials
Risk and Compliance Officers
Facilities and Operations Managers
Health, Safety, and Environment (HSE) Teams
ISO 22320 Training Outline
Module 1: Introduction to ISO 22320
- Scope
- Normative References
- Terms and Definition
Module 2: Principles of ISO 22320
- General
- Ethics
- Unity of Command
- Working Together
- All Hazards Approach
- Risk Management
- Preparedness
- Information Sharing
- Safety and Flexibility
- Human and Cultural Factors
- Continual Improvement
Module 3: Incident Management
- Introduction
- Incident Management Process
- Incident Management Structure
Module 4: Working Together
- General
- Prerequisites for Achieving Coordination and Cooperation
- Developing and Implementing Methods for Working Together
What You’ll Learn in this Course
By the end of the course, learners will be able to:
- Understand ISO 22320 guidelines for emergency management and public safety
- Establish incident command structures and response frameworks
- Develop communication strategies and information flow protocols during emergencies
- Coordinate resources and stakeholders in complex or multi-agency incidents
- Improve organisational readiness and recovery planning
What’s Included
ISO 22320 Examination
Expert-led training by certified professionals
ISO 22320 Certificate
Comprehensive digital delegate materials
ISO 22320 Training Exam Details
To achieve the ISO 22320 Certification, candidates will need to sit for an examination. The exam format is as follows:
Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Individual Training
Boost your expertise with our Individual Training, tailored for professionals seeking ISO knowledge at their own pace. Learn core standards, industry best practices, and implementation skills from certified experts.
Corporate Training
Empower your teams with our Corporate Training solutions, designed to align ISO standards with your organisational goals. Ensure compliance, boost efficiency, and build a culture of continuous improvement across your workforce.
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Average salary boost for professionals with our ISO Training in compliance and standards roles
85%Learners begin roles in quality assurance, compliance, or audit after completing our ISO Courses
90% Compliance Readiness
Organisations report enhanced operational efficiency and preparedness following our ISO Training for employees
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Construction and Infrastructure
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Waste Management and Recycling
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Information Technology and Information Security
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Public Sector and Environmental Services
Our Immersive Learning Solution
Hands-On Learning Experience
Engage with real-world scenarios, interactive tasks, and simulations that bridge theory and practical application.
Expert-Led Delivery
Learn from seasoned professionals with deep industry experience and insight into ISO standards and beyond.
Flexible Learning Formats
Choose from Online Instructor-Led, Online Self-Paced, or Classroom sessions designed to suit your pace and preferences.
Customised Content
Training aligned with your sector, goals, and challenges, ensuring relevant, targeted learning every time.
Advance Your Career Through Meaningful Learning Experiences.
Because real growth begins with the right training
Empowering Growth with Tailored Training Solutions
We help organisations equip their teams with the skills and knowledge needed to consistently meet industry standards. Our corporate training is designed around your specific operational goals, ensuring alignment with the ISO framework.
With a strong focus on real-world application and measurable outcomes, each session drives practical capability and lasting improvement. By fostering standard-driven performance across all levels, we empower your workforce to contribute confidently and consistently to organisational success.
- Delivered by industry-certified trainers with hands-on experience
- Custom content aligned to your sector, standards, and strategy
- Flexible formats, including on-site, virtual, or blended, to suit your teams
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Feedback From Our Clients
The ISO 9001 Internal Auditor Training gave me practical insight into quality systems and how to apply audit techniques effectively. The sessions were clear and approachable, even without prior auditing experience. I now feel confident reviewing documentation, identifying nonconformities, and contributing to continuous improvement. The real-world examples and audit scenarios helped me understand the practical side of compliance and how it fits into our daily operations.
Completing the ISO 45001 Foundation Training provided me with a solid understanding of occupational health and safety standards. The training clarified legal requirements, hazard identification, and risk control measures. I’ve applied this knowledge to improve our incident response protocols and reinforce safety culture within the team. It’s also made me more effective at communicating compliance expectations and supporting ongoing H&S initiatives.
The ISO 22301 Foundation Training helped deepen my knowledge of business continuity planning and risk preparedness. The course content was practical and focused on real implementation challenges, which I could immediately relate to my role. I now play a more active part in reviewing continuity plans and coordinating recovery strategies. The training has improved how we manage operational risks and strengthened our overall resilience.
I registered my team in the ISO 9001 Lead Implementer Training, and the improvements were visible right away. The training gave us the tools to standardise workflows, enhance documentation, and build a consistent quality management system. The team has taken ownership of processes and is now more proactive in identifying areas for improvement. It’s significantly enhanced how we align with best practices and deliver results with greater reliability.
Our team participated in the ISO 45001 Lead Auditor Training to reinforce our internal safety and compliance framework. The training not only improved our auditing skills but also helped us critically assess our workplace health and safety practices. We’ve since implemented stronger controls and improved reporting structures. The shift in awareness and engagement has been very positive, especially in high-risk areas.
Frequently Asked Questions
What is ISO 22320?
ISO 22320 is an international guideline
that outlines best practices for emergency management, focusing on incident
response, coordination, and communication.
Who should use ISO 22320?
Organisations, public authorities, and
emergency planners responsible for crisis response, disaster recovery, and
resilience-building should apply ISO 22320.
How does ISO 22320 improve emergency response?
It establishes a structured framework for
decision-making, resource coordination, and communication, helping
organisations respond more effectively to emergencies.
Is ISO 22320 suitable for private sector organisations?
Yes, businesses across industries use ISO
22320 to protect operations, people, and assets during disruptions and to meet
regulatory preparedness standards.
How does ISO 22320 support communication during crises?
It outlines guidelines for consistent,
accurate, and transparent information sharing to avoid confusion and build
public or stakeholder trust.
