ISO 22401 Training
Deliver outstanding service experiences with consistency and confidence. This course introduces ISO 22401, the international guideline for establishing and maintaining service excellence across industries.
ISO 22401 Training Course is accredited by global certification board
- Uncompromising Quality Standards Accreditation backed by rigorous global benchmarks.
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Career-Defining Credibility
Credentials that lead to interviews, promotions and mobility.
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Designed With Industry Insight
Trainings based on evolving market demands.
ISO 22401 Training Overview
The ISO 22401 course offers structured guidance on achieving and sustaining high levels of service quality. Based on customer-focused principles, this standard helps organisations create value by aligning their services with stakeholder expectations, improving consistency, and driving customer satisfaction. Ideal for service managers, quality leaders, and operational heads, the course supports the design and delivery of outstanding service experiences across the customer lifecycle
Key Topics Covered
Introduction to ISO 22401: Purpose, scope, and principles of service excellence management
Service Design and Delivery: Structuring services for consistency, reliability, and customer alignment
Stakeholder Engagement: Identifying needs, expectations, and feedback loops for continuous improvement
Monitoring and Improvement: Measuring service quality, addressing gaps, and driving innovation
Course Benefits
Customer Loyalty: Deliver consistently high-quality experiences that build trust and retention
Process Clarity: Improve service delivery through clear standards and measurable outcomes
Strategic Value: Enhance brand reputation, customer satisfaction, and stakeholder engagement
Continuous Improvement: Integrate feedback and data into service innovation and refinement
This course is ideal for professionals responsible for delivering, managing, or improving services, including:
Service Excellence Managers
Operations and Quality Leaders
Customer Experience Professionals
Compliance and Governance Officers
HR and Training Managers in service-driven organisations
Consultants and Process Improvement Experts
ISO 22401 Training Outline
Module 1: Introduction
- Scope
- Normative References
Module 2: Terms and Definitions
- Sprayer Setup
- Potential Spray Drift
- Reference Spray Deposit
Module 3: Principles
- List of Various Principles of ISO 22401
Module 4: Test Materials and Equipment
- Test Liquid
- Test Bench to Assess Potential Spray Drift
Module 5: Test Conditions
- Environmental Conditions
- Test Bench Positioning
- Forward Speed
- Vehicle Travel Track
Module 6: Test Procedure
- Method
- Results
- Test Validation
Module 7: Comparison
- Introduction to Comparison
Module 8: Test Report
- Meteorological Conditions at the Test Site
- Characteristics of the Tested Sprayer
- Drift Potential Value (DPV)
- Module 9: Examples of Test Bench
- List of Examples
What You’ll Learn in this Course
By the end of the course, learners will be able to:
- Understand ISO 22401 principles for managing and improving service excellence
- Design service delivery processes that meet and exceed customer expectations
- Implement systems for feedback, performance tracking, and improvement
- Engage stakeholders and build trust through reliable service practices
- Align service excellence initiatives with organisational strategy and goals
What’s Included
ISO 22401 Examination
Expert-led training by certified professionals
ISO 22401 Certificate
Comprehensive digital delegate materials
ISO 22401 Training Exam Details
To achieve the ISO 22401 Certification, candidates will need to sit for an examination. The exam format is as follows:
Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Individual Training
Boost your expertise with our Individual Training, tailored for professionals seeking ISO knowledge at their own pace. Learn core standards, industry best practices, and implementation skills from certified experts.
Corporate Training
Empower your teams with our Corporate Training solutions, designed to align ISO standards with your organisational goals. Ensure compliance, boost efficiency, and build a culture of continuous improvement across your workforce.
Our Upcoming Sessions
- Online Instructor-Led
- Online Self-Paced
- Classroom
- Onsite
Boost Your Career with ISO Training
+44 20 3835 6142
Average salary boost for professionals with our ISO Training in compliance and standards roles
85%Learners begin roles in quality assurance, compliance, or audit after completing our ISO Courses
90% Compliance Readiness
Organisations report enhanced operational efficiency and preparedness following our ISO Training for employees
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Manufacturing and Production
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Energy and Utilities
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Construction and Infrastructure
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Waste Management and Recycling
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Information Technology and Information Security
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Public Sector and Environmental Services
Our Immersive Learning Solution
Hands-On Learning Experience
Engage with real-world scenarios, interactive tasks, and simulations that bridge theory and practical application.
Expert-Led Delivery
Learn from seasoned professionals with deep industry experience and insight into ISO standards and beyond.
Flexible Learning Formats
Choose from Online Instructor-Led, Online Self-Paced, or Classroom sessions designed to suit your pace and preferences.
Customised Content
Training aligned with your sector, goals, and challenges, ensuring relevant, targeted learning every time.
Advance Your Career Through Meaningful Learning Experiences.
Because real growth begins with the right training
Empowering Growth with Tailored Training Solutions
We help organisations equip their teams with the skills and knowledge needed to consistently meet industry standards. Our corporate training is designed around your specific operational goals, ensuring alignment with the ISO framework.
With a strong focus on real-world application and measurable outcomes, each session drives practical capability and lasting improvement. By fostering standard-driven performance across all levels, we empower your workforce to contribute confidently and consistently to organisational success.
- Delivered by industry-certified trainers with hands-on experience
- Custom content aligned to your sector, standards, and strategy
- Flexible formats, including on-site, virtual, or blended, to suit your teams
On-Demand Access
Custom and Scalable Solutions
24x7 Support
Feedback From Our Clients
The ISO 9001 Internal Auditor Training gave me practical insight into quality systems and how to apply audit techniques effectively. The sessions were clear and approachable, even without prior auditing experience. I now feel confident reviewing documentation, identifying nonconformities, and contributing to continuous improvement. The real-world examples and audit scenarios helped me understand the practical side of compliance and how it fits into our daily operations.
Completing the ISO 45001 Foundation Training provided me with a solid understanding of occupational health and safety standards. The training clarified legal requirements, hazard identification, and risk control measures. I’ve applied this knowledge to improve our incident response protocols and reinforce safety culture within the team. It’s also made me more effective at communicating compliance expectations and supporting ongoing H&S initiatives.
The ISO 22301 Foundation Training helped deepen my knowledge of business continuity planning and risk preparedness. The course content was practical and focused on real implementation challenges, which I could immediately relate to my role. I now play a more active part in reviewing continuity plans and coordinating recovery strategies. The training has improved how we manage operational risks and strengthened our overall resilience.
I registered my team in the ISO 9001 Lead Implementer Training, and the improvements were visible right away. The training gave us the tools to standardise workflows, enhance documentation, and build a consistent quality management system. The team has taken ownership of processes and is now more proactive in identifying areas for improvement. It’s significantly enhanced how we align with best practices and deliver results with greater reliability.
Our team participated in the ISO 45001 Lead Auditor Training to reinforce our internal safety and compliance framework. The training not only improved our auditing skills but also helped us critically assess our workplace health and safety practices. We’ve since implemented stronger controls and improved reporting structures. The shift in awareness and engagement has been very positive, especially in high-risk areas.
Frequently Asked Questions
What is ISO 22401?
ISO 22401 is a global guideline that helps
organisations manage and deliver consistent, high-quality services aligned with
customer expectations and business goals.
Why should organisations adopt ISO 22401?
It supports structured service delivery,
promotes continuous improvement, enhances customer satisfaction, and builds
long-term trust and brand value.
Who can benefit from implementing ISO 22401?
Any service-driven organisation—including
retail, hospitality, healthcare, and public services—can benefit by improving
service standards and responsiveness.
Is ISO 22401 suitable for both public and private sectors?
Yes. The standard is industry-agnostic and
can be adapted across sectors where service delivery plays a critical role.
How does ISO 22401 improve service operations?
It provides a framework for setting service
expectations, measuring performance, managing feedback, and driving improvement
in delivery processes.
