ISO 37500 Guidance on Outsourcing Training

The ISO 37500 Guidance on Outsourcing Course provides a foundational understanding of how to apply the international standard to improve outsourcing processes and relationships. Whether you’re a procurement specialist, operations lead, or contract manager, this course offers practical knowledge on managing outsourcing risks, aligning expectations, and achieving long-term value. 

Key Topics Covered

• Introduction to ISO 37500: Structure, scope, and terminology of the standard

• Governance Frameworks: Roles and responsibilities of outsourcing parties

• Outsourcing Lifecycle: Phases from strategy to transition, delivery, and exit

• Risk and Relationship Management: Tools to foster trust, accountability, and continuity

Learning Objectives

• By the end of the course, you will be able to:

• Understand the scope and purpose of ISO 37500 in outsourcing

• Identify roles and responsibilities in outsourcing arrangements

• Apply best practices across the outsourcing lifecycle

• Improve supplier collaboration and service delivery outcomes

• Minimise outsourcing risks and support sustainable partnerships

This course is ideal for individuals or teams seeking to understand and apply outsourcing good practices in line with ISO 37500. It is especially relevant for:

• Procurement Officers

• Contract Managers

• Operations and Supply Chain Leads

• Risk and Compliance Professionals

• Business Consultants

• Outsourcing Coordinators

Module 1: Outsourcing Introduction and Model 

• Contextual Model of Outsourcing 

• Reasons for Outsourcing 

• Risks of Outsourcing 

• Outsourcing Life Cycle Model 

• Main Outsourcing Life Cycle Outputs 

Module 2: Outsourcing Governance Framework 

• Overview 

• Management Structure and Functions 

• Joint Governance Committees 

• Appreciation of Cultural Differences 

• Processes of Outsourcing Governance 

Module 3: Outsourcing Strategy Analysis 

• What is Outsourcing Strategy Analysis? 

• Check Outsourcing Prerequisites 

• Understand Services Eligible for Outsourcing 

• Assess Organisational Impact of Outsourcing of Services 

• Outsourcing Strategy 

• Develop Initial Business Cases for Outsourcing 

• Evaluate and Decide 

• Set Up Outsourcing Project 

Module 4: Initiation and Selection 

• Introduction 

• Required Services 

• Outsourcing Model 

• Define Agreement Requirements and Structure 

• Identify Potential Providers 

• Shortlist Providers 

• Outline Agreements 

• Negotiate and Establish Agreements 

Module 5: Transition 

• Transition Overview 

• Establish Transition Project Team 

• Establish Outsourcing Governance 

• Refine Delivery Frameworks and Transition Plan 

• Refine Knowledge Acquisition 

• Execute Transition of Knowledge, People, Processes and Technology 

• Deploy the Quality, Risk, Audit and Compliance Frameworks 

• Deploy Asset and Knowledge Management Framework 

• Deploy Delivery Frameworks 

• Test Service Delivery Capability 

• Pilot and Handover 

Module 6: Deliver Value 

• Overview 

• Deliver Service 

• Monitor and Review Service Performance 

• Manage and Resolve Issues 

• Deliver and Manage Changes 

• Deliver Innovation 

• Deliver Transformation 

• Manage Finances 

• Manage Relationships 

• Manage the Agreement 

• Value and Business Case Assurance 

• Continuation or End of Agreement Preparation 

By the end of the course, you will be able to: 

• Understand the scope and purpose of ISO 37500 in outsourcing 

• Identify roles and responsibilities in outsourcing arrangements 

• Apply best practices across the outsourcing lifecycle 

• Improve supplier collaboration and service delivery outcomes 

• Minimise outsourcing risks and support sustainable partnerships 

To achieve the ISO 37500 Guidance on Outsourcing Certification, candidates will need to sit for an examination. The exam format is as follows:  

• Question Type: Multiple Choice  

• Total Questions: 30  

• Total Marks: 30 Marks  

• Pass Mark: 50%, or 15/30 Marks  

• Duration: 40 Minutes